FAQ's
Welcome to our FAQ's page! Here you'll find answers to commonly asked questions about our products and services.
If you can't find the answers you're looking for you can alway contact us via our live chat or contact forms.
When can I start the weaning program?
In line with NHS guidance, we recommend you start weaning your baby when they are 6months old. When you order our 24-Week Weaning Program we will ask for your baby's date of birth and we will calculate the most appropriate time/ week to start the program.
How do I know if my baby is ready?
Signs that your baby is ready for weaning: - They are able to stay in a sitting position and hold their head steady - They can coordinate their eyes, hands and mouth so they can look at food, pick it up and put it in their mouth by themselves - Are able to swallow food - babies who are not ready will push their food back out with their tongue It's important to note that every baby is different and some may be ready for weaning earlier or later than others. It's always a good idea to speak to a healthcare professional before starting weaning to ensure that you are doing it safely and appropriately for your baby's needs.
Can you deliver anywhere in the UK?
We can deliver products purchased in our store nationwide subject to delivery costs.
At this time, we can only offer our 24-Week Weaning Program to residents in the following London Boroughs: Hammersmith & Fulham, Kensington & Chelsea, Richmond Upon Thames and Wandsworth.
Is good nutrition really that important during weaning?
A baby's first foods are the foundation to healthy eating habits throughout life. The weaning period when foods are introduced alongside milk provides a key opportunity for introducing good dietary habits that can influence food preferences throughout childhood. This includes the acceptance of a variety of tastes and flavours that help ensure they receive the wide range of nutrients needed to support growth and development.
Do I need to purchase the steamer/blender baby food appliance to do the weaning program?
No. We understand that many people already have the kitchen utensils required to steam and blend food. However, our all-in-one appliance is very versatile and time-saving. You can continue use the appliance past the weaning phase and throughout childhood for quick steamed veggies, to make pasta sauces, soups and fruit purees to naturally sweeten plain yogarts etc.
Do I need to commit to the full 24-Week Weaning Program or can I try one box first?
As with any course or program, we do recommend that you compelte the full weaning program in order to have optimal outcomes. However, it is a subscription based service so you can therefore pause or cancel anytime. Our first recipe box contains the recipes and ingredients to batch-cook the first 2 weeks worth of baby meals. If you find the program unsuitable for your needs, you can cancel your subscription by logging into your user profile on our website to access your subscription and following the steps to cancel. As long as this is done before the rolling cut-off date/time you will not be charged any further amounts or recive any more recipe boxes.
How often will I receive delivery of the recipe boxes?
Our weaning program is delivered over the 24 weeks with recipe boxes delivered to your home fortnightly totalling 12 recipe boxes. We aim to make the cooking process as time-limiting as possible with batch-cooking and freezing meals so that they can be spread out accross the fortnight ensuring your baby is always served with a good variety of foods. *for more info visit page Weaning Program
Can I pause my subscription?
Yes! You simply need to log-in to your profile to access your subscriptions page and follow the steps to pause receiving delivery of your recipe boxes. You can pause your deliveries a maximum of one week at a time, if you need to pause for longer, just follow the same steps again. When your deliveries automatically resume, you will receive the next box in your program, you will not miss a box(s), it will just mean your program is extended. If you wish to pause your subscription, you must do so before the rolling cut-off date.
What is Rolling Cut-Off
If you wish to cancel of pause your subscription you must do so before the rolling cut-off date/time. This is 9pm, 4 days before your next scheduled delivery date. For example, if your next delivery date is on Friday, you must log in to cancel or pause your subscription by 9pm on the Monday. If you do not cancel by the rolling cut-off time you will receive delivery of your recipe box on the scheduled day, and will also be charged.
Can I purchase the weaning program as a gift?
Yes Absolutely! You can either purchase a gift card or you can set up your own subscription, just make sure to complete the form correctly detailing name and address for delivery as well as the baby's date of birth and any other relevant information. If at any stage the deliveries need to be paused or if you wish to cancel the subscription you will need to log in to your own online profile and do this yourself.
What is your refund policy?
If you are unhappy for any reason with items purchased via our online store, you are entitled to return the item for a full refund minus any delivery costs. To make a return log in to your account profile on the Website, select “orders” and follow the instructions to register a return. Items must be returned to us unused and in their original packaging within 14 days after the items were delivered to you in order for us to process your return. We can only issue a refund (in part or in full) for our recipe boxes for the following reasons: The delivery box was missing ingredients; the delivery box was severely damaged upon acceptance of order; or the order did not arrive. For more information please read our full terms and conditions.