1. ABOUT US

1.1 These are the terms and conditions of Mamma Chef Ltd (“MammaChef”), a company registered in England and Wales under the number 13996346.

 

1.2 MammaChef is an e-commerce business that supplies products and services to individuals (the “Customer”). We operate the website www.mamma-chef.com (the “Website”).
 

1.3 In these terms and conditions, the words “we”, “us”, “our” and similar expressions refer to MammaChef. The words “you”, ”your” and similar expressions refer to the Customer.

1.4 The are the terms on which we supply products “Products” and our 24-week Weaning Program “Services” to you. Before placing an order on our website, you will be asked to agree to these Terms and Conditions by clicking on the button marked “I Accept”. If you do not click the button, you will not be able to complete your order.

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1.5 Payment for our Services are paid by the Customer on a subscription basis (“Subscription”).

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1.6 Duration of our weaning Services is limited to 24 weeks as detailed on our Website .

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1.7 You can cancel your Subscription of Services at any time giving at least 4 days’ notice before your allocated delivery date. Further detailed outlined in clause 4.3.

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1.8 These Terms and Conditions were most recently updated on 16th May, 2023 and apply to sales and products and services to consumers.

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2. AVAILABILITY OF PRODUCTS & SERVICES (“Availability”)

2.1 Our Website is intended for use by people residing in the England. Unfortunately, we cannot accept Product orders from individuals outside of England at this time.

 

2.2 Orders for our Services are only available to customers residing in the following London Boroughs: Hammersmith & Fulham, Kensington & Chelsea, Richmond Upon Thames and Wandsworth.  Unfortunately, we cannot accept orders for Services from individuals outside of these areas at this time.

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3. YOUR STATUS

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3.1 By placing an order through our site, you warrant that:
3.1.1 You are at least 18years old and are legally capable of entering into binding contracts;

3.1.2 You are a resident in England for Product orders or selected areas for Services.

 

4. BASIS OF SALES

4.1 Upon placing an order via our Website, you will receive an automated email acknowledgment from us. Please note that this does not mean that your order has been accepted. A legally binding agreement between you and us for the supply of Products and Services (the “Contract”) will be formed when you receive an order confirmation email from us. After the Contract has been formed you will be sent a dispatch confirmation via email.

4.2 Subscription to our Services consist of an initial charge which is then followed by recurring period charges as agreed to by you. By entering this Contract, you acknowledge this recurring payment feature, and you accept responsibility for all recurring charges prior to deactivation at the end of the Services duration (24 weeks). To change your payment method please contact our customer care team via the various methods detailed on our Website.

 

4.3 If you wish to cancel your Subscription you must do so ahead of your Rolling Cut-Off date/time. Rolling Cut-Off  is deemed to be 9pm four days before your scheduled delivery day.

 

4.4 We may send you a courtesy email the day of your Rolling Cut-Off date (9pm four days before your scheduled delivery day) to alert you that your scheduled payment will be taken from your payment card the following morning unless your Services are otherwise cancelled by you ahead of the Rolling Cut-Off time.

4.5 You can cancel your subscription at any time by logging into your account profile on the MammaChef Website and following these steps:
1. Log in to your profile on the Mamma Chef Website;
2. Click on “My Subscriptions” tab
3. Click on the appropriate Subscription you want to manage;
4. Follow the steps to cancel Subscription.
 

4.6 You can pause your Subscription for a maximum of 2 weeks. Due to the nature of our Services we cannot pause your Subscription for a longer period of time. Your Subscription will automatically resume after this 2-week period unless cancelled by you ahead of the Rolling Cut-Off date/time as detailed in clause 4.3

4.6 We reserve the right to cancel your Subscription at any time without providing any details for the decision. Such reasons could be, but not limited to, illegal activity.

 

5. GROCERY PRODUCTS (“Groceries”) sold in conjunction with Services

5.1 Images of Groceries on our Website are for illustrative purposes only. Food by nature varies in size and colour, therefore your Groceries may differ slightly from those displayed on our Website. Packaging of certain Groceries items may also vary depending on 3rd-party suppliers.

5.2 You are responsible for inspecting the Products upon delivery and storing them appropriately. You are also responsible for the correct preparation and cooking of our Groceries. We accept no liability for any loss, damage or injury arising as a result of the inappropriate storage, preparation or cooking of Groceries.

5.3 Our recipe cards contain details of all allergens which may be present within each meal. It is your responsibility to read our guidance on potential food allergens and introduce such foods to your child at your own discretion. We cannot be held responsible for any adverse reactions your child may have because of a food allergy. If you suspect your child is having an adverse reaction as a result of a food allergy, contact your GP or emergency services immediately.

 

5.4 Our recipes also contain guidance on how foods should be served to your child based on their age and stage of weaning and development. We also provide guidance and link 3rd-party resources on how to safely serve foods to limit the risk of choking.  It is your responsibility to ensure foods are served to your child appropriately. We cannot be held responsible for any adverse health event as a result choking. In the event of a medical emergency you should contact 999 immediately.

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6. CONFORMITY

 6.1 We have a legal duty to supply Products and Services in conformity with the Contract, and will not have conformed if it does not meet the following obligation:

6.1.1 Upon delivery, the products and Services will:

a.  be of satisfactory quality

b. be reasonably fit for the purpose for which you buy the Product or Service

c. conforms to the Product or Service description

 

 

7. CONSUMER RIGHTS
7.1 Under the Consumer Contract (Information, Deactivation and Additional Charges) Regulations 2013, you have the right to cancel your Contract at any time within 14 calendar days after receiving your Products. Refer to clause 11 Refund Policy.  

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7.2 As our Services contain fresh and perishable food items, our Services are exempt from the consumer rights to return goods. This does not affect your right to cancel your subscription in line with clause 4.3.

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8. DELIVERY
8.1 We will deliver the Products and Services to the address you provided us and reserve the right to make delivery at any point between 9am and 7pm on the day of delivery set out in the dispatch confirmation.

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8.2 If no one is available at your address to take delivery, we will endeavour to follow any delivery instructions you provide us and may try to contact you on the telephone number associated with your account.  In the absence of delivery instructions or making successful telephone contact with you, the order will be left in an area that we consider safe or delivered to a nearby neighbour.

8.3 In the event the order is delivered to a safe place or delivered to a neighbour the customer will be notified via postal note and/or email.

8.4 In the event of delivery to a safe place or delivery to a neighbour takes place, you will be in default acceptance of the order.

8.5 If we have left your order in your safe place, and it is stolen or damaged, we do not accept liability, but may offer you a refund or other compensation at our complete discretion.

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9. RISK & TITLE

9.1 Risk of damage to, or loss of, any Products or Services will pass to you when the order is delivered you.

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10. PRICE AND PAYMENT
10.1 Payment for all Products and Services must be made via our Website by credit or debit card. We accept payment with Visa and Mastercard, and PayPal.
 

10.2 We require that payment for all Products is made in full by you upon placing an order.

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10.3 Payment for Services are paid on a Subscription basis as detailed on our Website.

10.4 Payment details are stored securely to allow for recurring payment of future orders on Subscription. Further details are set out in our privacy policy available on our Website.

10.5 Payment for Subscription Services is processed the morning after your allocated order deadline. For example, live Subscriptions that are due for delivery on a Friday, the order deadline (Rolling Cut-Off) will be Monday at 9pm, the payment for the order will therefore be processed on the Tuesday morning ahead for the order being dispatched to you on the Friday.

10.6 It is your responsibility to ensure sufficient funds are available to process the payment for the order or update payment details if required.

 

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11. OUR REFUNDS POLICY

11.1 If you are unhappy with your Product order, you are entitled to return the Product for a full refund minus any delivery costs.

 

11.2 To make a return log in to your account profile on the Website, select “orders” and follow the instructions to register a return.

 

11.3 You must take care of the items you wish to return whilst they are in your possession.  Items must be returned to us unused and in their original packaging within 14 days after the items were delivered to you in order for us to process your return.

 

11.4 We can only issue a refund (in part or in full) for a Services order for the following reasons: The delivery box was missing ingredients; the delivery box was severely damaged upon acceptance of order; or the order did not arrive.

 

12. PRIVACY

12.1 Privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulations with regards to your personal information.

 

12.2 These terms and conditions should be read alongside and are in addition to our policies, including our Privacy Policy.

 

12.3 For the purpose of these terms and conditions:

a. “Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.

b. “GDPR” means the UK General Data Protection Regulations.

c. “Data Controller”, “Personal Data” and “Processing” shall have the same meaning as in the GDPR.

 

12.4 We are the data controller of the personal data we process in providing Products and Services to you.

 

12.5 Where you supply personal data to us so we can provide Products and Services, and we Process that Personal Data in the course of fulfilling your order, we will comply with our obligations imposed by Data Protection Laws:

a. Or anytime of collecting personal data, we will identify the purpose for which information is being collected;

               b. We will only process Personal Data for the purposes identified;

               c. We will respect your rights in relation to your Personal Data; and

d. We will implement technical and organisational measures to ensure your Personal Data is secure.

 

12.6 For any enquiries or complaints regarding data privacy, you can e-mail: info@mamachef.com.

 

 

 

12. EXCLUDING LIABILITY

12.1 These terms and conditions do not exclude our liability for: any fraudulent act or omission; or death or personal injury because of our negligence or breach of our other legal obligations.

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13. WRITTEN COMMUNICATIONS

13.1 Certain laws require that some communications should be sent to you in writing. When using our Website, you accept that most communication with us will be done electronically via email. For contractual purposes, you agree to this means of communication and you acknowledge that all contracts, notices, and other communications will be sent to you electronically and complies with the legal requirement.

 

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14. TRANSFER OF RIGHTS AND OBLIGATIONS

14.1 The Contract between you and us is binding and cannot be transferred.

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15. INTELLECTUAL PROPERTY RIGHTS

15.1 We are the owner of all intellectual property rights in our Website, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.
 

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16. EVENTS OUTSIDE OUR CONTROL

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

16.1 A Force Majeure Event includes any act, event, or accident beyond our reasonable control and includes in particular (without limitation) the following:

16.2.1 Strikes or other industrial action;
16.2.2 Civil commotion, riot, terrorist attack or threat of, or invasion;
16.2.3 Fire, explosion, or occurrence of natural disaster such as flood or storm; and
22.2.4 Pandemics or epidemics.

16.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues.

 

16.4 We may endeavour to perform our obligations under the Contract despite the Force Majeure Event unless we are otherwise provided notice by you to pause Services. In some instances we may contact you via email or telephone or confirm you wish to receive Services.

 

 

26. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

26.1 We have the right to revise and amend these terms and conditions (including the Privacy Policy) from time to time without prior notice.

 

26.2 If our terms and conditions are amended we will communicate this to you electronically either by email or via notice on our Website.

26.2 You will be subject to the policies and terms and conditions in force at the time that you order Products or Services from us.

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27. LAW AND JURISDICTION

27.1 The contract including any non contractual matters is governed by the law of England and Wales.

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27.2 Disputes can be submitted to the jurisdiction of the courts of England and Wales or where the customer lives in Scotland. Or Northern Ireland in the courts respectively Scotland or Northern Ireland.

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27.3 We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs, customers should contact us to find a solution. We will aim to respond with an appropriate solution within 10 working days.